Thursday, October 19, 2017

Suckered by Sears: The case of the nonexistent mattresses and the $500 theft


Update: The call never came, so I called again and got the same response, a promise that someone would call back in 24 to 48 hours. Once again, that didn't happen. So I took the advice of a friend and post a link to this blog on the Sears Facebook page. Then I sent a Facebook message. After some back and forth over Facebook, I finally received my refund.


Our ten-year-old twin boys are giants – five-foot-five already.  It was time to get rid of the youth beds we’d bought them eight years earlier and buy a couple of extra-long twins to accommodate their future selves.
After more than a month of online research and phone calls, I found an awesome deal on Serta mattresses at Sears.  About $400 for both. I paid $69 delivery and set-up, and then another $14.95 for delivery within a two-hour window.
$487.72 total on our credit card.
Not bad, huh?
I placed the order September 19 and Sears promised delivery between 9 and 11 a.m. on September 26. Our twins were thrilled. The morning of delivery, my husband took apart their old beds and stored the mattresses.
We vacuumed their rooms.
Then we waited.
And waited.
And waited.
I’d received an email that morning and a voice mail the night before, saying the delivery was on schedule and that I should soon get a call from the driver just before his arrival. But the phone never rang and the mattresses never came. Shortly after 11 a.m., I called Sears to find out what was going on. 
Oh, the mattresses. We’re checking with the manufacturer to see whether they have any. We’ll get back to you soon. Maybe in a few days? Sorry about that. 
What?!
I’d been waiting for mattresses that didn’t exist.
I was livid, but what could I do? I cancelled the order and asked for a refund. Then I ordered mattresses from another company. The refund never came.  A week or so later, I called customer service again. This time, I left a message on their “corporate” line. A man called me back a few days later and asked whether the refund came through. I didn’t have access to my computer at that moment, so he told me to call back and gave me a number.
The refund should have gone through, he said.
It didn’t.
I called back on October 4 to inform Sears of the missing refund and find out what was going on. The phone number didn’t take me to corporate. It took me right back to their overseas call center. 
Oh. Your refund? We can’t process your refund. We need your credit card information again. We can’t put a refund through without a credit card number, silly! By the way, it will take seven to ten business days to process. 
Again: What?!
So here I am on October. 19, eleven business days later, chatting once again with an overseas customer service representative. What is my issue? Your company took nearly $500 from us for nonexistent mattresses, kept me waiting two hours for a delivery that wasn’t going to happen and now refuses to give our money back. 
“I understand how you feel,” she said. 
Really? Do you?
After verifying my mailing address, email address and phone number yet again, the representative said processing on the refund began October 4 and that I should have received it by now.
(You think?)
She asked me to hold while she determined what is going on.
(Did I have a choice?)
About a minute later, she was back, claiming to have contacted three other departments. 
“Unfortunately, I am unable to confirm the time frame of the refund or why you haven’t received it,” she said. “I have contacted our processing team. You will receive a phone call in 24 to 48 hours regarding your issue.” 
Can I have a number for this processing team, in case we don’t connect? 
“I am afraid I don’t have that,”she said. "Someone from the processing team will contact you." 
So that’s that. I have called several other numbers for Sears and I must say that I am impressed. Every attempt takes me back to their overseas customer service representatives. They are clever, if nothing else. I have since done a little research and found that I am not alone in my frustration. Check out this thread on Sears’ very own website.
The bottom line is that we are victims of thieves.
I was suckered.
Never again, Sears.
Never again.

Saturday, September 16, 2017

It's here!

Raising Identical Twins: The Unique Challenges and Joys of the Early Years is now available in paperback and in print! This project has been so much fun and a great break from writing fiction. I hope you enjoy reading it as much as I have enjoyed writing it.

From Amazon in paperback or for Kindle
From Barnes & Noble for the Nook

Saturday, September 2, 2017

Coming soon! Raising Identical Twins: The Unique Challenges and Joys of the Early Years


I remember that moment.
It was ten years ago and I was in a hospital bed recovering, just hours after giving birth to twins via a double-whammy (a vaginal birth and a c-section).
The pediatrician had arrived to do a quick examination of both boys. He sat on the edge of my bed, reached into the crib they shared and tickled their toes.
"Congratulations on your identical boys," he said. "They are perfect."
Identical?
That was a word I was unprepared for.
When we learned I was carrying twins five months into my pregnancy, my doctor assured us they were fraternal. The placentas had implanted on polar opposite sides of the uterus. Identical twins who have their own placentas implant close together, he said. They couldn't possibly be identical.
I was relieved.
Imagine all the ways parents could screw up identical twins!
Then along comes this hospital pediatrician, telling me our look-alike babies are identical. (Okay, so maybe we had our suspicions after we held them that first time.) Six weeks later, DNA tests proved him right.
That's alright, I thought.
I'll just Google some information on raising identical twins or buy a book.
But I found nothing anywhere.
Absolutely nothing.
So at my husband's urging, I started a blog. I recorded the development of our twins from birth through their sixth birthday, supplementing the posts with research, fun facts and advice from my own experiences and the trials and errors of others.
I felt a bit like a journalist again. It was fun and it was, according to the comments and emails I received, appreciated. I ended the blog on their sixth birthday, figuring they had reached an age where they deserved a new level of privacy.
But the emails didn't stop.
Several readers suggested I create a book, something they could give to relatives or to other new and expecting parents of identical twins. I toyed with the idea while working on my fiction. Finally, I put the fiction aside for a bit and dove in.
Raising Identical Twins: The Unique Challenges and Joys of the Early Years will be released in just a few weeks.
I hope you enjoy it!

  

Monday, May 1, 2017

When two worlds collide: motherhood and writing

I told a fellow writer recently I would not be attending two appealing conferences this spring and summer because of conflicts with my children's lives. One falls on the weekend of my son's first-ever prom and the other clashes with summer camp drop-off.
She commended me on my "sacrifices," but suggested I reconsider.
I need to put my writing first, she said.
I need to ensure that I am taken seriously if I want to succeed.
I was taken aback.
I just don't see it that way.
I chose my career, but I also chose to have children.
I believe in balance, but when I am forced to tip those scales, they will always tip in favor of my four kids. My husband is no different in his approach to his career, though it's less obvious because he doesn't have as much flexibility.
Motherhood has made me a better writer, so if it slows me down a little, that's okay.
My perspective is unpopular, at least that's what I gather from forums, blogs and books on the subject. We female writers are supposed to protect our writing identities at all costs and forgive ourselves the selfishness required by our career choices.
Don't get me wrong.
I am selfish sometimes.
Um, plenty of times.
Just this morning, I encouraged my sick ten-year-old son to watch YouTube videos so I could write in peace. The house could be a lot cleaner. I could put better meals on the table. I could be doing art and science projects with my kids during school breaks and on the weekends to keep them off their iPods and computers.
I could also take a regularly paying job and earn money for after-school activities, upcoming college costs and educational summer outings. I have sometimes worked part-time when our finances required it. Most recently, I was a taxonomy specialist for a media company.
But as soon as our finances allowed, I quit.
Why?
Because I'm selfish.
I want to write even if I can't guarantee that my writing will sell.
But I have my limits.
No conference is worth missing my son's first prom.
I want to see the flush in his face when I tell him how handsome he looks in a tuxedo. I want to see him give his date her corsage and wave as the two of them head off for a night of dinner and dancing with friends. I want to hear all about it when he gets back.
No networking opportunity is worth missing camp send-off.
I want to hug my twins before they disappear into their cabins for their first full week of overnight camp and squeeze my daughter before we let her go for two weeks, longer than we have ever been without her.
And no novel of mine is going to suffer because I didn't go to that one workshop.
Look at all the real-life experience I am getting through my kids.
You can't buy that.
We women have good reason to be protective and defensive when it comes to our identities as writers. Despite all the strides we have made as a gender, society as a whole still tends to see male writers as professionals and women as hobbyists.
But we don't have to deny one identity in order to reinforce the other.
I completed four novels while my children were in the most physically, emotionally and intellectually demanding stages of their lives. They still need me now, but their needs have changed. These days, the conflicts with my writing are more about the schedule.
Achieving a balance is easier and it will only get better.
If I get published now, my youngest kids are old enough to understand that I will have to travel for signings, to teach workshops or to participate in conferences. They are old enough to be excited for me, to be proud of me and maybe even to sometimes travel with me.
And it goes both ways.
I am secure enough in my identity as a mother to do all that without guilt, to enjoy success as a writer.
I have not sacrificed.
I have compromised to get what I want, an entirely different concept.
We are not going to change society's view of female writers by mimicking the success of stereotypical male writers. Why would we want to do that? We need to show the world something different. We need to show society that parenthood (fatherhood included) is a valuable asset for writers, not a complication or a burden.
I will go to a conference this year, but I won't miss a child's birthday, a school event, or a milestone to do it. Childhood lasts for only so long, but I intend to write forever.
Where's the sacrifice in that?
(Margaret Atwood, you are my idol!)

Friday, January 20, 2017

Why I march

While most of you slept, my daughter and I boarded a bus for Washington, DC.
We are joining hundreds of thousands of women for the Women's March on Washington, a massive show of solidarity among all marginalized groups and those who support them.
This is not a popular move in our area.
We live in a land of Trump supporters -- good, honest people who want change and who feel Donald Trump is the catalyst we need.
Most do not understand my motivation, especially for bringing our 15-year-old daughter to such an event. They think we are protesting Trump and his election to the presidency, and they don't see the point.
We are not protesting Trump.
This is not a protest.
This is a rally, intentionally planned for the day after the inauguration to help make the message clear. It is intended to raise awareness and show our strength. It is designed to help people bond and to empower them, so that days, months, years after the march, they can draw on this strength and these bonds to create change.
Donald Trump is our president.
The people chose him by the means provided by our Constitution.
This, I accept.
This is democracy.
What I don't accept are the attitudes expressed during his campaign toward women, immigrants, disabled people, Muslims, the LGBT community and people of color. What I fear is that these attitudes will work their way into our system of justice, both civil and criminal. What I want is progress, not regression.
I want to protect our daughter and our three boys, who share our values.
I want them to grow up in a world of tolerance and diversity.
I want to be an example for them.
I want them to see that I am willing to march for what I believe it, that I am not afraid to express myself publicly even when I am surrounded by people who disagree with me. I want them to see that I am trying.
I want our daughter to feel empowered, too.
Like any event of this sort, the Women's March on Washington will draw people with their own agendas. Those who fear what we embrace will narrow in on such individuals and hold them up as examples of why this march is so wrong.
Please don't do that.
Please know that most of us are marching for the country we love, the country you love.
Please remember that this is me, your neighbor and friend, that I love and respect you regardless of your politics. Please try to keep an open mind and I promise I will, too.
Something is wrong in America, and the majority of Americans believe Donald Trump has the skills and the leadership ability to fix it.
I hope he does.
I hope that his attitudes toward women, people of color, immigrants, Muslims, disabled people, the LGBT community and other marginalized groups were lies, that he threw them out there to pull in votes from certain vulgar segments of the population, people who believe the Constitution applies only to those who are like them.
I hope that he will take us forward not backward.
I hope that he will listen, not ridicule, when we march, and I hope that you will do the same.
Let us be heard.
Let us roar over the voices of hate and intolerance.
Let us march.

  

Thursday, January 5, 2017

Rest in peace, Keegan

A friend posted on my Facebook news feed yesterday that addiction is a choice, unlike other diseases.
I fought hard to control my anger.
She couldn't have known that just an hour earlier, my brother had called to say his son had died -- his sweet, intelligent, good-hearted son.
Keegan did not choose addiction anymore so than others choose heart disease, or diabetes, or epilepsy or other diseases or conditions. He was born with it. It runs in the family. It is, truly, honestly, sadly, a disease.
Nor did he choose to die at the age of 30.
Why would he?
He had everything to live for and he wanted, so badly, to live.
He tried.
Hard.
He sought treatment beginning at age 15 when he showed his parents the whiskey bottle he'd been drinking from daily. He asked for help and they gave it to him time and time again, with no regard ever for the financial and psychological cost to the rest of the family.
They were there through every Code Blue (and there were many) in the emergency room, through every rehab stint, through every halfway house stay. They stayed even when the therapist said it was best to give up on him and forget he existed.
They loved him.
Over the years, alcohol, opioids, gambling, all kinds of addictions fought for control over him because that's the way addiction behaves. It isn't particular and it is incredibly selfish. It wants everything from its victims.
It is cruel.
We like to portray addicts as losers. It's safer that way, to draw a line between us and them, to believe that it can't happen to us because we are way too smart for that. We like to believe it is a choice and that we and the people we love won't become addicts because we're not stupid enough to make that choice.
Keegan was not stupid.
He was highly intelligent. He did well in high school and in college. He held patents from a major food company at a young age. He earned a master's degree between stints in some of the most highly rated rehab facilities in the country.
I'm sorry, but you are not safe.
Your children are not safe.
No one is safe.
No one will be safe until we remove the shame, the stigma from addiction.
So think before you post.
Think before you degrade and judge.
Just think.
Rest in peace, Keegan.

Monday, October 17, 2016

For my young friend who was berated by her peers

A friend's sixth-grade daughter posted on Facebook yesterday that other girls had made fun of her Halloween costume. Her words were heavy with devastation. This was clearly not the first time she'd been made to feel inferior by her peers.
I didn't respond because I knew a back-patting sentence or two wouldn't be enough.
What I wanted to do was hold up a mirror. Let her see how gorgeous she is inside and out without a social filter. And then I wanted to take her up into the sky. I wanted to draw a circle around our little area from above and show her how insignificant we are when compared to the rest of the world.
How insignificant these people are who think they have a right to define her.
I wanted to show her that elsewhere, that deep, red hair of hers is highly valued as something people can't buy in a bottle or create in a salon. I wanted her to see how infectious her smile can be, how many people will find joy in it when she exposes herself to the rest of the world.
I wanted her to understand that small towns can be safe, comfortable, wonderful places to grow up, but that they can also be deceiving. They can make people feel as if they are trapped within identities, identities that are not of their choosing, identities created by the insecurities of others who have claimed high places in tiny castles, building walls around themselves to keep threats like her out.
In small towns, there is nowhere else to seek confirmation that different is good.
The pool of potential friends is finite.
People are often stuck within regional influences and made to believe those influences are universal, that these identities are inescapable. They are led to believe that they created those identities because they are flawed as people.
Those who never leave might never learn the truth.
Those who leave and come back are often shocked by their own complacency.
I know because I experienced that shock and I want her to do the same.
I grew up in Saranac Lake, NY, a beautiful community in the Adirondacks, a place I love to this day. My class was larger than this girl's with about 130 students and I was fortunate in that even the most popular girls were relatively nice, at least to me.
I am told our class was unusual in that sense.
Still, a small group of boys and girls ruled. They were the starters on sports teams. They were the members of the Winter Carnival Court. They were the stars of the dating scene. They went to most every prom and could get away with most anything.
I accepted my place.
I believed I was simply not good enough.
Until I moved to Florida.
I was already at a low point when my mother announced she was leaving. I had failed to make the final cut for basketball, which meant I would hardly see some of my closest friends all winter. My family was falling apart and we were broke. I had only two pairs of jeans to my name and five or six tops, but I refused to shop in thrift shops because the popular cliche did not.
I feared they would find out and my status would worsen.
I had nothing to lose, in my opinion.
So I left.
No one knew me in Florida. No one knew my family. Their only option was to test the waters and  find out who I was, whether I was worthy of their attentions. I was shocked to learn that I was indeed worthy, that Emma, Beth, Amy, Lance and Mike all were drawn to me because I was me.
I was surprised that my teachers found me worth their investments because they saw what my mind could do, not what my siblings did before me. I was stunned to learn that other people's parents liked me for who I was, not for who my parents were or were not.
My social issues back home were of my own making.
It was lack of confidence that made me feel inferior, lack of experience beyond my small-town realm. Certain people fueled that lack of confidence, but only because I was naive to my own worth. I let them.
I returned to Saranac Lake after five months because I missed it. I missed school, I missed my friends and I knew I wanted to attended college where the climate was more to my liking.  But I returned as a different person.
Yes, I still had problems. Lots of them.
But social confidence was not one of them.
I couldn't change the culture in my school, but I found I lacked the desire to do so. I no longer shared the values of the elite because I knew how truly absurd and insignificant those values were. I discovered I could be friends with anyone because I no longer envied them or feared judgment. I also learned to cherish the friends I had even more.
Greater trials awaited me as I dealt with a fractured family and feelings of abandonment by both parents. That lead to a different kind of insecurity. But my new-found social confidence provided a core strength that pulled me through.
There are benefits to a small-school culture that are invaluable. We chose this for our children over city living for many excellent reasons. Our older children, who have experienced both cultures, have said they would never choose to go back.
This girl has a long ways to go. Six more years. But those years can be great years if she can find that confidence, if she can learn to elevate herself above her own insecurities and love herself so much that no else will be able to define her.
She has a family that loves her fiercely and so many others who love and appreciate her. She is worthy, much more so than she believes, and I'm willing to bet her costume was awesome. All of that is easy for me to see and say as a 50-year-old though.
I know her road will be hard and I want so badly to pave it for her.
To make it smooth.
I want to do that for my own children as well.
But I can't.
No adult can.
That kind of perspective can only come from within.
The best we can do is to constantly expose them to difference and to our love, and hope they figure it out.




Wednesday, September 28, 2016

The incurable itch

A high school senior told me recently she intends to pursue creative writing in college. I mentioned this to her father, who sighed.
He is trying to talking her into something else, he said.
Something more practical with more job opportunities.
Good luck.
I was that girl.
I fought it.
I lost.
The forces of my childhood pointed me toward a career in writing.
I won a local poetry contest in elementary school. I wrote radio commercials for our small, always-broke Catholic school. I wrote short stories for a short-lived junior high school publication.
Writing was my therapy when I sensed trouble between my parents, when my parents finally separated and when they later divorced.
(Okay, writing and alcohol, if I must be honest.)
But I'd grown up with no money and I wasn't about to grow into the same situation.
I didn't even consider majoring in English or creative writing.
Instead, I chose geochemistry when I enrolled at SUNY-Oswego. I loved rocks. I loved chemistry. I was strong in math and science. I could work for an oil company like my cousins. It made sense.
Until I took the first course and realized it was (gasp) work!
At a loss for a major, I enrolled in an interpersonal communications class because I wanted to become more confident. At the same time, I registered for a fiction writing workshop just for fun. An elective, I told myself.
Even as I grew more interested in interpersonal communications and declared it my major, I continued taking classes in creative writing through the English department: ficton, poetry, journalism.
Why not take a few literature courses as well, I thought.
I even enrolled in summer sessions so I could take more classes in both fields.
I told myself my involvement in the college newspaper -- first as a writer, and then as an editor -- was simply communications-related. Same with my internship at a Pennsylvania television station.
Then my advisor enlightened me: With just another course or two, I would have a double major in interpersonal communications and English/creative writing.
A newspaper journalism internship was among the creative writing courses I needed, so I tracked down the regional editor at the Syracuse Newspapers and asked whether I could write for free. The free work became a paid internship and the paid internship led to a full-time job when I graduated.
And there I was, writing for a living.
Great, right?
End of story?
Of course not, because that itch is incurable, that desire to write fiction.
It lay dormant for several years, satisfied with the human experiences journalism afforded me and the opportunity to grow within the craft of writing nonfiction, but I missed voice. I missed character. I missed plot.
I missed it all too much.
So what did I do?
It took me six years of working full time and driving two hours each way, twice a week to Binghamton University to get my master's degree in creative writing. But the need to scratch kept me in motion.
A degree still wasn't enough though. Just before I graduated, my husband and I made a deal: We would move to Arizona to pursue his dream job. When we were settled enough financially, I would pursue my dream of writing fiction.
It hasn't been easy.
Kids came along (Yay!) and finances dictated that I bring in some money, forcing me to set aside plans to write fiction full time. I have worked part time as a college English instructor, a magazine freelancer, a book editor, a website moderator and a taxonomy specialist, trying to balance work with family and writing.
So far, that has resulted in three published short stories and four unpublished novels that are in the hands of my wonderful literary agent, Liz Trupin-Pulli. Two more novels and a couple more short stories are in the works.
I have come to terms with my passion for fiction and my need to constantly scratch that itch (I suppose I could come up with a more pleasant metaphor.). It's been a long and complicated road, but that instinct, passion, itch -- whatever you want to call it -- never let me stray too far.
I am not alone.
I know so many other writers who also went to war with their natures and lost.
Some are best-selling authors. Some are mid-list. Some are still looking for publishers. Many gave up lucrative careers in other fields -- interior design, law, education. Why? Because the forces that drive us to create in such a way are simply too strong.
Fighting it leads to depression, and who wants to be depressed?
So don't be surprised, my friend, if your daughter ignores your advice and majors in creative writing anyway, or if she heeds your advice and later gives up her financial stability for the pursuit of the written word.
She's not being disrespectful or trying to mislead you or acting out of youthful ignorance.
She is simply abiding by her nature.
She's scratching that incurable itch.



Thursday, September 15, 2016

One hundred days ...

You know that last post?
The one about the Christmas dream?
I should have been more clear.
I meant the Christmas of 2015, but I'm not picky.
Christmas of 2016 will do.
In fact, I would prefer it.
So much has changed since I last wrote:
I took a part-time paying job to help meet mortgage payments on our old house until it sold. (Yep. I am now a taxonomy specialist. Ever hear of that? Neither had I, but it's kind of cool.)
My mother-in-law broke her hip and came to live with us. (She calls herself my fifth child, but don't let her fool you. She's 88, but she's already back in the commander's seat, itching to permanently move back home.)
My agent and I agreed to switch submissions strategies after only a handful of publishers, shelving the thriller for a bit while we push the rewritten mystery/suspense series. (Working on book three of the series now!)
So my time has not been my own and the timing for my debut into the publishing world would not have been great.
At least, that's how I rationalize the situation to quell by my impatience.
Distraction is key, so I plan to hunker down for the upcoming months and devote any free time to my work-in-progress. But I hope you'll forgive me if  I steal a few moments to toss pennies into fountains with my eyes closed, cross my fingers and write a few letters to Santa.
Christmas of 2016 is only 100 days away.
Anyone know of a stocking appropriate for a book contract?

Friday, December 18, 2015

A Christmas Dream

My Christmas dream ...
that at this moment, dozens of editors are in their homes, curled up on sofas before warm fires, wearing thick socks, cozy pants and sipping coffee laced with Baily's while reading my manuscript and ... that they are so immersed, they can't even pick up their cell phones to tell my agent just how badly they want to buy it.
They will.
Soon.
When they are released from their book-loving hazes.
That's realistic, right?
Merry Christmas to all and may all of your dreams come true!

Thursday, November 19, 2015

Don't read down.

"Don't read down."
Those were the words of best-selling novelist Elizabeth George during a panel at New England Crime Bake, a mystery writers conference I attended earlier this month in the Boston area.
Those were the words that set me free.
The moment I heard them, my muscles and my mind relaxed, releasing a tension I hadn't known existed.
It didn't take long to figure out why.
With my gradual immersion in the mystery/thriller genre over the past decade came a feeling of obligation, a need to read novels published by authors I'd met, or  novels beloved by other writers more successful than I in the business.
I wasn't choosing for myself anymore.
I was letting obligation dictate my reading list while sneaking in a few fictional "treats" on the side.
While I discovered some wonderful works among that obligatory pile, I also wasted a lot of time pushing through pages that didn't hold my attention.
Part of that disinterest might have been personal preference. Sometimes best-sellers just don't click with me, despite all the five-star reviews. Other times, I recommend books that turn other people off. That happens.
But many of those novels were simply not that good.
I was reading down.
When I returned from Crime Bake, I looked over the books on our shelves that remain unread, books that I had scheduled for the months of December or January or February. Most of them I know nothing about. I bought them out of obligation.
So here's my plan.
I'll give each book a few chapters.
I did pay for them, after all.
But I'll give myself permission to close the cover if they don't keep my attention beyond that. I will no longer waste time reading down when the direction I want to travel in is up
Thank you, Elizabeth George.


Wednesday, October 28, 2015

It's submission day (again)!

Oh, the ecstasy!
The emotions are etched in my memory like a high-contrast, high-definition photograph.
I actually screeched that day six years ago when my then-agent emailed a list of editors at various publishing houses who received my manuscript for consideration.
It would all fall into place from there. I just knew it.
My novel would be on the shelves within a year.
The next novel would result in a bidding war.
Everyone would be reading my stuff.
Yup, that's what happened.
Not!
What a contrast from today.
Today, marks my third submission day (My fourth if I count rewritten and resubmitted work.) and the emotional picture is far less jarring than it was six years ago. It's more like soft-touch through a sepia filter. I feel no euphoria. Only a pleasant buzz.
And I like it that way.
The first time around, rejection was devastating. I had jumped so high that I had a long, long way to fall and the landing hurt -- a lot. My then-agent was new to the business and had set his own expectations just as high.
We had buried several truths in our ignorance:
- The manuscript was not ready.
- My agent did not have the necessary connections. (He now represents only nonfiction.)
- Debut authors are a hard sell.
You know that saying, that ignorance is bliss?
It's not.
Ignorance, in this business, often invites disillusionment. Disillusionment takes weary, broken writers by the shoulders, spins them around and encourages them to walk away from that which has hurt them. They leave their dreams behind because they don't want to experience that kind of severe impact again.
That could have been me, but one thing kept me from surrendering to disillusionment's power: my journalism experience. When the first novel failed to sell, I started researching the business of publishing while writing another novel. I connected with established authors and aspiring writers like me. I asked questions. Lots of them.
I needed realism and I found it.
I met authors who had written multiple novels before they celebrated publication. I became friends with a writer who sold her first novels in mere days, not only because she is that good, but also because she is smart and savvy. She had spent as many years researching the markets and the players as she had writing.
I also met writers who had simply gotten lucky.
I opened my eyes and saw the mistake I'd made in signing with an agent who had no experience beyond his previous job working for a publisher. He knew a great deal about the after-market end of the business, but not enough about selling to publishers.
I left my agent with two completed novels in hand and started all over.
I had just started a third novel when I connected with my current agent, Liz Trupin-Pulli, a woman who has been in the business longer than I can ever hope to be. Liz is calm, but enthusiastic. She is practical, but ambitious. She's connected, but in ways that run deep. Her contacts are more than business associates. Like her clients, most are friends.
And she's worn off on me.
I hope this novel sells, and I'd be lying if I said I don't dream of it. But I won't let those dreams overwhelm or distract me. I refused to pour all of my being into the fate of this one novel. If it sells, I'll be screaming from the roof tops, but I'll wait until that happens to climb up there.
For now, I'll just sit on my porch, where the ground is only a few feet below me, and focus on the next novel like the one under submission doesn't exist. I know I'll lose my balance if this novel doesn't sell. I'm only human, after all. But the landing won't hurt so much and my recovery time will be minimal.
And I'll climb right back up the stairs to the porch and start writing again.

Friday, October 2, 2015

Pink: The color of opportunity

I told myself I would remove the pink silicone bracelet when my sister was cured.
Then she died two months ago and I didn't know what to do.
I couldn't take it off.
I couldn't bear the sight of it.
I nearly kicked down the display of pink I saw in the grocery store only a week after her death, more than a month before the kickoff of Breast Cancer Awareness Month. I wanted it gone. Pink made me angry.
A symbol of false hope.
A cash-cow for certain companies that dupe buyers into believing they are donating to the cause.
A month when simply wearing a color makes people feel like they've done something when they've done nothing at all.
All the pink in the world couldn't save my sister.
Pink was a constant reminder of what I'd lost, what her children and husband had lost, what my siblings and her friends had lost, and it was unbearable.
Until last week.
I was at the grocery store again, the same grocery store with the premature display. The clerk was ringing up my groceries when she asked me about the bracelet. I told her about my sister, Kathy Riley. She offered condolences.
"That's why," she said, "I never skip a mammogram."
For a moment, I was furious. How dare she assume my sister didn't heed the same advice? Our mother is a survivor. Our grandmother died of breast cancer. We were vigilant, my three sisters and I. My sister's breast cancer was detected a month after her mammogram. Her then 2-year-old son leaned against her breast and it hurt. She checked and felt a lump.
Then, through my anger, I glimpsed opportunity.
I told her my sister's story and stressed the importance of monthly self-checks. I explained that mammograms can miss cancer in people with dense tissue and that further, more sensitive tests, can sometimes be necessary.
She expressed surprise that anyone could be diagnosed so soon after a mammogram and admitted she never did self-checks. She would from then on, she promised, and suddenly, pink didn't make me so angry anymore.
I am still bothered by the commercialization of Breast Cancer Awareness Month and by those people who seem to revel in the color itself rather than in the meaning behind it. But I am no longer torn when I look at my bracelet.
Pink started that conversation, and who knows? Maybe the insight she gained through our talk will someday save a life. Maybe she'll find a lump early enough for a cure, or maybe she'll tell a friend who will tell a friend, and the conversation will keep going, moving others to do self-checks regularly.
So that's what I ask this month of anyone who reads this.
Don't just wear pink.
Wear it with a purpose.
Wear it as a reminder, as motivation to educate, as a conversation starter. Buy it from companies that donate to research, education or support. Wear while you send a note to someone who is battling the disease or make a meal for a cancer patient or participate in a fundraiser.
It doesn't have to be bold and brilliant.
It can be small and subtle.
Sometimes, it's the little things that catch people's attention.
Little things like the bracelet on my wrist.






Wednesday, September 2, 2015

Don't forget to live

I was proud of myself.
All four kids were fed and appropriately dressed, and we had made it to the high school recognition night on time. We'd even picked up my mother-in-law on the way. That was a huge success for me, considering all I had tried to juggle that week.
So I was smiling inside and out as I made my way to the table full of cookies, veggies and cheese with crackers.
Until I looked at my feet to determine why my gait felt funny.
I was wearing two different shoes -- both black, both ankle boots, but one with a slightly higher heel than the other. I made the best of it, pointing out my error my family and to the women serving the food. We all had a good laugh.
But I knew it wasn't a good sign.
Summer was quickly approaching and I wanted to enjoy the time with my kids. Stress was threatening to make that impossible. Something had to give. So I examined my priorities.
There were people who needed me: the kids, my husband, my mother-in-law and my father. My sister was terminally ill and lived a state away. I wanted to be available if she or her family needed me, too.
I wasn't willing to push the people in my life to the sidelines.
That left two possibilities: my health or my writing, and I had already vowed to improve my health.
The timing was perfect.
I had just finished one novel rewrite and was almost done with a second. My agent would need time to read both. I emailed my agent and told her I planned to take the summer off. She agreed to read the manuscripts over the summer and start the submission process in the fall.
So here we are.
I've had wonderful summer with the kids, though it never seems long enough. I was able to be there for my sister's husband and children when she died. I visited my father in the nursing home weekly and helped with my mother-in-law's care as she recovered from a heart attack.
My husband and I shared many-a-coffee and glass of wine on the porch, watching the deer.
School starts in less than a week.
I began to prepare about two weeks ago, organizing my notes and my thoughts. As I sat there, I got thinking about the advice so many writers hear and take to heart, that we need to write every day, that daily writing is essential to the craft.
And I got the urge to type.
I wrote a blog post.
The post was picked by a magazine that is well-read by fans of my genre.
I wrote a short story.
The story was accepted in an anthology that will be released next year.
I'm writing another blog post now.
I'm sure daily writing schedules work for those who can do it, but I've never had the time. I am fortunate if I can write for a few hours twice a week. Yet it hasn't hurt me. I've completed  four novels and I have an agent who believes they will sell. I took two months off and immediately placed two pieces in publications. I plotted out my next novel during swimming lessons, long walks and long drives
Of course, we all need to practice our craft to improve, but what we often forget is that sitting at the keyboard is only part of the process. Thinking, experiencing, and thinking some more is just as essential.
For two months, I produced no writing, but I wrote in my head, collecting experiences, analyzing those experiences and letting my imagination roam.  My creativity did not fade during my time away from my laptop. Rather, I would argue, it was enhanced.
My advice to aspiring writers?
Write, but don't forget to live.

Monday, August 17, 2015

Inside Sing Sing



I had expected a journalist’s tour when I visited Sing Sing Correctional Facility in July, the kind where I’d meet hand-picked inmates; visit only clean, curse-free cell blocks; and encounter corrections officers who were instructed to wear only their sternest and most focused expressions.
But this was a tour for mystery writers and no one seemed concerned we would rush back to our laptops, type up secret memos crudely written on napkins and passed to us by inmates of the maximum-security prison with stories of mistreatment, conspiracies or trumped-up charges, and then publish them, inciting public outrage.
I had no responsibilities and no power to persuade.
My status as a fiction writer gave me freedom.
It was a relief.
I came to Sing Sing seeking the realism that is critical to good fiction, and I got it.
Well, okay. So they didn’t open the doors to the isolation cells, take us through the psych ward or allow us to fan out in the recreation yards to mingle with the inmates, but I’m cool with that. And I fully understand the presence of Superintendent Michael Capra throughout our tour led to a wee bit more politeness than we might have experience on our own.
I’m cool with that, too.
With so many imposing gates locked behind us and in front of us, it was comforting to know we were accompanied by a man who could make the inmates’ lives even more hellish should they attempt anything at all.
Like many Sing Sing newbies, I got lost trying to find the entrance to the prison, which is located in Ossining 30 minutes from New York City. I was steered to the huge sage-green bars that protected the main doors by two kind strangers who lived in Sing Sing’s shadow. Its cinematic appeal is immediately obvious. The prison, with the skeleton of its oldest buildings mixed among its newer, yet still quite ancient facilities, sits on a hill overlooking a wide section of the Hudson River.
It would make an excellent site for a plush resort.
Our group of 20 members of Mystery Writers of America stood outside chatting until the officer at the gate had taken each of our licenses through the bars and then admitted us a few at a time. We emptied our pockets (I had to give up my gum! Apparently gum is useful for disabling locks.), stepped through metal detectors and got our hands stamped with that invisible ink that shows only under ultraviolet lights.
Sing Sing, New York State’s third oldest prison, is home to about 1,600 inmates and most are serving time for murder. With a ratio of one correction officers for every 60 inmates, they don’t mess around. Yet, despite the intimidating atmosphere, three inmates in green jump suits were allowed outside the gates to haul boxes down the steps we waited on. They were cautious and respectful, and the officers who oversaw them did so with a wary kind of trust.
As I watched them, I understood they were probably among the minority – the inmates unlikely to return, the ones who took advantage of college and vocational programs in hopes of succeeding when they are released. About 95 percent of Sing Sing’s inmates will someday experience freedom again, Superintendent Capra told us. That gives them hope, which is an important motivator for better behavior. The biggest challenge for Capra and the staff is getting inmates to recognize and embrace that hope so they never come back.
The superintendent began our tour with the auditorium and worship areas, where Sing Sing offers rooms for people of any and all religions. Like much of the prison, the auditorium is made of aging concrete and the rooms lack good ventilation. It feels and smells of an old, leaky basement, a good reminder that the people who worship there have major sins to address. Many years ago, an inmate lured a female officer to the adjacent chapel with a false phone call, the superintendent told us. The inmate raped and killed her where we stood.
Another good reminder.
Next, we toured the 88-cell honor block, where the cells are unlocked for most of the daylight hours and inmates can wander outside to work out, play volleyball or garden; play games or read on the picnic tables in the hallways; or venture to the basement to cook meals or do laundry. They also hold jobs and sometimes do paperwork for administrators.
The aroma from the basement was enticing as we descended. An inmate was making some kind of spicy pasta dish with food he’d bought from the commissary. Further down the hall, two inmates were doing laundry just steps from the shower area, where, unlike in the rest of the prison, inmates can sud-up behind curtains, enjoying a little privacy.
As the superintendent talked with the group, I chatted with an inmate about cooperation among the honor block residents, how they help each with laundry and meals. A corrections officer, with a hint of panic in his expression, ended the conversation after just a few minutes. Despite my curiosity, a part of me was grateful. Twice during my 11-year journalism career, I was lunged at by inmates, and both times it came out of nowhere.
It was good to know the corrections officer had my back.
The honor block, where feral cats feed out of dishes placed in the stairwell, can be deceiving. As Superintendent Capra reminded us, it is home to only a small percentage of inmates who have proven themselves over the years. Their living quarters are in sharp contrast with A block, where inmates stared down at us from four tiers of 8x10 cells (600 cells in all) either still locked up for the noontime count or on their way to lunch, cramped on the fenced-in catwalks that couldn’t have been more than about eight feet wide.
My plotting mind imagined what it must be like for a corrections officer, carrying only a baton (Guns are not allowed inside.) who must walk from one end of the catwalk to the other while the inmates are moving out of their cells. Corrections officers never know when they might get punched, slashed, spit on, covered in urine or hit with feces. One-third of the officers are females, who have other issues to deal with. It is not a job I covet, but it is a job I greatly respect, even more so after seeing first-hand the crowding on those walkways.
Our walk-through ended with an indoor recreation area with a basketball court, gym equipment and tables for gathering and playing board games. Days are divided into three parts for inmates. They must be active for at least two of those parts, working jobs for money toward commissary purchases, hanging out in the recreation yard or attending classes. No baggy clothes allowed during recreation. It’s too easy to hide weapons in clothing or blend in after an incident. No milling around in large groups either.
Then we talked about what we didn’t see – crisis intervention teams that track gang formations, counselors who wander among the inmates to study the culture and keep threats at bay, the inmates who are liaisons to the administration, offering ways to keep their fellow residents busy and out of trouble while also relaying expectations to the general population.
The superintendent treated us to lunch afterward in the administrative building and shared his views on the portrayal of prisons in fiction, both on screen and in print. For the most part, he said, the job of a corrections officer is not all that exciting, so he understands we have to spice it up a bit. Quite a bit. Historically, administrators have cooperated with groups that want to film at the prison.
He’s unbothered by it all.
But I found the reality truly intriguing and full of potential.
When the prison gates closed behind me and I stepped into the sun (with my gum once again tucked into my pocket ), my mind began swimming with possibilities – plots, characters, motivations, settings, the works – all stemming from what I had seen, felt, smelled and heard. The real stuff. Unspiced. Fresh in my mind.
Reality.
That’s what suspends disbelief.
That’s what elevates certain novels above the rest.
I'd most certainly gotten what I'd come for.

Wednesday, August 5, 2015

Oops. I grew as a writer, but so did my waistline.

Four months ago, my husband bought me a Fitbit.
We live in a large house with three levels on lots of land in the country.
I was sure I'd be racking up those steps in no time.
Instead, I looked at my wrist after a long day of writing, transporting children to school and to various activities, making dinner and putting kids to bed to find I'd walked only a little more than 3,000 steps.
Experts recommend 10,000 per day.
It was quite a shock for a formerly obsessive runner with six marathons in my past, but it forced me to face reality.
I've completed three novels over the past five years and I've gained an average of ten pounds per novel. (That's on top of the pounds I'd kept after giving birth to my twins eight years ago.)
Writing wasn't the only distraction from my health (We moved, built a new house, and our aging parents grew more dependent on us.), but it has been a big one.
And I know I'm not alone in this.
I've watched several writers grow with me during this same time frame. Some of us have ramped up our writing to distract ourselves from the painfully slow submission process. Others are newly published authors under pressure to get the next novels out.
We share an insatiable passion for writing, but we have one other important thing in common.
We are all parents of school-aged children.
It makes sense. When we parent-writers look at our priorities, we often find our own health is the easiest thing to put on the back burner. Our health affects no one but ourselves in the short run and we honestly believe the priority shift is just temporary.
We'll start eating better in a month or so.
We'll go back to the gym after the holidays.
We'll get more sleep once this latest project is completed.
But that time never comes.
The months pass as do the years and, as the pounds accumulate and the muscles whither, it gets harder and harder to muster the enthusiasm required to shed the weight and rebuild strength.
Writing is my passion.
It's my past and my future.
It's my greatest priority next to my family.
But those numbers on my wrist made me realize writing would have to share that second-place ranking from now on.
I miss running.
I miss being healthy.
I miss the way my clothes used to fit me.
I want to keep up with my kids.
So I started by focusing on my step goal.
No more nonstop writing.
Nowadays, I take breaks.
I walk our quarter-mile driveway to the mailbox. I walk the trails on the property. I walk the country roads. I walk laps around the playground while my youngest kids play. It's 2 p.m. now and I'm at nearly 5,000 steps.
My efforts have paid off. I've stopped gaining weight.
But that is not enough.
My daughter is running on her school's cross-country team this fall. She needs to build her endurance and I vowed to help her. To do so, I need to lose weight and get back in shape again. So, a few weeks ago, I started doing five minutes of floor exercises every other day and jogging a bit on my walks.
Last week, I ran a mile with her at the track and even did a little speedwork.
I jumped roped for ten minutes a couple of evenings and I swam half a mile the other day at the YMCA.
It's too soon to see any results on the scale, but something cool happened last night.
My husband and I were talking as we walked the quarter-mile hill that is our driveway at a fairly brisk pace. I realized as we neared the top that I wasn't short of breath. Not at all. Not even a teensy bit.
That had never happened before.
The feeling that overwhelmed me was much like completing the first quarter of a new novel. I know I have a long ways to go toward my goal, but I feel motivated. Invigorated. I feel like this is going somewhere and that each step brings me closer, just as each paragraph brings me closer to the end of a novel.
My productivity as a writer has suffered, but not nearly as much as I'd feared.
I'm fine with that because when I do finally get published, I'd like to be healthy enough to enjoy the royalties.